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Action plan: How to improve your net promoter score (NPS)

Improve your NPS score


  • Introduction
  • Step 1: Identify the cause of a low net promoter score
  • Step 2: Improve detractors
  • Step 3: Leverage and increase promoters
  • Step 4: Don’t forget about passives
  • Step 5: Become a customer-centric organization
  • Final word: A jumping-off point for a more sustainable business


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