Effective date: 22nd November 2022

Previous effective date: Nov 17, 2017.


This policy applies to all employees, contractors, and vendors while doing business with Ortto Inc. and others who have access to European Union (EU) and the European Economic Area (EEA) data subject information (“personal data”) in connection with Ortto Inc.'s operating activities.


Ortto Inc. is committed to protecting the security, confidentiality, and privacy of its information resources including EU and EEA personal data in accordance with the requirements set forth in the General Data Protection Regulation (EU) 2016/679 (“GDPR”, “Regulation”). Personal data shall only be processed when there is a legal basis to do so, data shall be managed to ensure that security, confidentiality, and privacy are maintained, and data will be used only for authorized purposes. All employees and contractors of Ortto Inc. share the responsibility for safeguarding personal data to which they have access.

When performing commercial activities in support of Ortto Inc. products and services that impacts EU/EEA personal data, Ortto Inc. may engage in certain activities which may require it to receive, store, process, transmit, create, or access and use data which may trigger compliance requirements with the provisions applicable to GDPR. This policy and the GDPR Policies adopted hereunder are intended to support the mission of Ortto Inc. and to facilitate data processing activities that are important to Ortto Inc. by:

  • Ensuring compliance with requirements imposed by GDPR and Ortto Inc.'s regulatory obligations

  • Providing for the establishment of GDPR Policies that set forth, among other things, the required technical, physical, and administrative safeguards to maintain the security, confidentiality, and privacy of personal data

  • Setting forth the roles and responsibilities necessary for Ortto Inc. to meet its obligations with respect to activities related to the processing of personal data in accordance with GDPR

Roles and Responsibilities

Policy Adoption

Ortto Inc. shall, in cooperation with relevant stakeholders, develop and adopt necessary and appropriate GDPR Policies, which will include, among other things, the technical, physical, and administrative safeguards required to ensure the confidentiality, integrity, and privacy of personal data, and protect personal data against reasonably anticipated threats or hazards and unauthorized uses or disclosures. All relevant Ortto Inc. stakeholders shall cooperate with Ortto Inc. in the development and implementation of the GDPR Policies.

The Ortto Inc. Information Security and Data Privacy Policies are a component of the GDPR Policies and implement controls which support GDPR compliance.

Responsible Person

Christopher Sharkey, CTO, has been assigned responsibility for overall oversight of Ortto Inc.'s GDPR compliance program.

Data Protection Officer

The Data Protection Officer (DPO) shall have the responsibilities set forth in this Policy and GDPR Article 39. The DPO is tasked with daily and ongoing oversight and management of Ortto Inc.'s GDPR Compliance Program, which includes the following responsibilities:

  • Monitoring Ortto Inc.'s internal compliance with GDPR

  • Providing guidance at the earliest stage possible on all aspects of data protection

  • Keeping Ortto Inc. stakeholders appraised of changes to GDPR and other relevant laws and regulations

  • Assisting the controller or processor in monitoring internal compliance with the Regulation, including:

    • Collecting information to identify processing activities

    • Analysing and checking the compliance of processing activities

    • Informing, advising and issuing recommendations to the controller or the processor

  • Acting in an independent manner, and ensuring there is no conflict of interest in other roles or interests that the DPO may hold

  • Maintaining inventories of all personal data stored on behalf of the data controller or processor

  • Responding to security, privacy, and data access requests and complaints from data subjects

  • Managing data security and critical business continuity issues that could impact personal data

  • Providing guidance, as requested, to the data controller to complete a data protection impact assessment (“DPIA”)

  • Providing guidance on responding to accidental or malicious activity that could impact personal data

  • Cooperate with the supervisory authority as needed

  • To act as the contact point for the supervisory authority on issues relating to processing, and to consult, where appropriate, with regard to any other matter

The Data Protection Officer is: Chris Sharkey, CTO,

Article 27 Local Representative (EU)

We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact.
Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website.

Article 27 Local Representative (UK)

We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact.
Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website.

Data Protection

All personal data requires a legal basis for processing, and will be accessible on a strict need-to-know basis. Personal data is to be kept confidential and must be protected and safeguarded from unauthorized access, modification and disclosure.

  • Storage and Transmission: Personal data must be encrypted, with strong cryptography, whenever stored on or transmitted by Ortto Inc. systems

  • Disposal: Paper records must be securely shredded prior to disposal. Electronic media must be securely wiped, sanitized or physically destroyed prior to disposal or reuse

  • Awareness Training: Relevant personnel will receive appropriate training on their information security and data privacy responsibilities with regard to GDPR and the handling of personal data as well as the Data Subject Access Request (DSAR) procedure

  • Ortto Inc. will not transmit EU or UK PII to any third-party or vendor until an appropriate Data Protection Addendum has been fully executed by Ortto Inc. and the third-party.

  • The company shall retain Record of Processing Activity in accordance with Article 30 of the GDPR. Records shall include:

    • the name and contact details of the controller and, where applicable, the joint controller, the controller's representative and the data protection officer;

    • the purposes of the processing;

    • a description of the categories of data subjects and of the categories of personal data;

    • the categories of recipients to whom the personal data have been or will be disclosed including recipients in third countries or international organisations;

    • where applicable, transfers of personal data to a third country or an international organisation, including the identification of that third country or international organisation and, in the case of transfers referred to in the second subparagraph of Article 49 (1), the documentation of suitable safeguards;

    • where possible, the envisaged time limits for erasure of the different categories of data;

    • where possible, a general description of the technical and organisational security measures referred to in Article 32 (1).

Breach Notification

Notification of any reportable unauthorized use or disclosure of personal data will be sent to affected parties in accordance with the GDPR notification requirements and the Incident Response Policy.

Data Subject Access Requests (DSAR/SAR)

Subject to the exceptions noted below in this policy, Ortto Inc. will comply with any SAR concerning the following rights of the data subject:

  • Access (a copy of the personal data undergoing processing)

  • Rectification of personal data (correction of data stored or processed)

  • Erasure (‘right to be forgotten')

  • Restriction of processing

  • Notification regarding rectification or erasure

  • Data portability (In the event of a Data Portability Request, Ortto Inc. will export the customers data in an industry standard format and make it internet accessible for download only by the data subject)

  • Objection to processing (withdrawal of consent to processing)

  • Automated individual decision-making, including profiling

  • Do Not Sell requests under the CCPA

SAR when Ortto Inc. is the data controller:

  • A SAR must be made on Ortto Inc.'s privacy pageOrtto Ortto Inc. may provide an “interface” or self-service mechanism that the data subject is instructed to use to initiate the SAR process.

  • A SAR can also be made using the email address

  • Where required, the data subject must provide reasonable evidence of their identity in the form of valid identification of identity, for example, email verification.

  • When submitting the SAR via the interface, the data subject must identify the SAR type that is being requested, e.g., erasure.

  • If a SAR is submitted by an agent, the submission must include the identification of the data subject.

SAR when Ortto Inc. is the data processor:

  • The SAR must be submitted via the user interface in the Ortto Inc. Services.

  • The controller must identify the SAR that is being requested.

SAR requirements:

  • The date by which the SAR is submitted, identification is verified, and the specification of the SAR request type must be recorded; Ortto Inc. will acknowledge any manual requests within 3 business days.

  • Ortto Inc. has one month from the initial request date to complete the request. There are very limited circumstances in which an extension to that one month will be provided.

  • The SAR application will be documented and can be audited using Ortto Inc.'s internal processes.

Ortto Inc. as the data processor

  • Customers will be provided instructions on how to access the data through the user interface or APIs.

  • To the extent the customer is unable to access the data or has issues with accessing the data, Ortto Inc. will assist the customer in accessing their data.

  • Ortto Inc. will collect the data specified by the data subject and process according to the instructions provided by the data controller.

  • Ortto Inc. will maintain a record of requests for data and of its receipt, including dates.

Ortto Inc. as the data controller

  • Collect the data specified by the data subject

  • Search all databases and all relevant filing systems (manual files) in Ortto Inc., including all back up and archived files, whether computerised or manual, and including all email folders and archives. Ortto Inc. maintains a record that identifies where personal data in Ortto Inc. is stored.

  • Ortto Inc. will maintain a record of requests for data and of its receipt accessible by Ortto Inc.'s Data Protection Officer and/or any other designated Ortto Inc. representatives. Ortto Inc. will also keep a record of processing to include dates.

  • Provide data subjects an online mechanism to making request and all such requests will be logged.

  • Ortto Inc. will acknowledge the SAR within three (3) days of the initial request and respond to any SAR within 25 days of the initial request.

  • SARs from employees or previous employees will be coordinated with HR and the employees' current or previous departmental leadership.

SAR Exemptions

  • Ortto Inc. may withhold information requested under SAR in accordance with Article 23 of the GDPR or any similar exemption under applicable law. Any such exemption must be reviewed and approved by the Data Protection Officer.

SAR Limits

Where permitted by law, such as Article 15 of the GDPR, for any further copies of personal data collected by Ortto Inc. that are requested by the data subject, Ortto Inc. may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic format.

Compelled Disclosure

Ortto Inc. governs the compelled disclosure of customer Personally Identifiable Information pursuant to valid third-party legal demands for such information, such as court orders, search warrants, subpoenas, government investigations, and similar demands, and is incorporated by reference into Ortto Inc.'s Privacy Policy.

Upon receipt of legal demands for information,Ortto Inc. will immediately notify the Data Protection Officer. Ortto Inc. will investigate the demands, and if it is determined at Ortto Inc.'s sole discretion that they are valid, we will search for and disclose the information that is specified and that we are reasonably able to locate and provide. We are unable to process overly broad or vague demands, and we will not disclose information that is not specifically demanded, except in response to follow-up demands.

Ortto Inc. may contact customers if we are compelled to disclose their information pursuant to valid legal demands for such information, but we are not required to do so, and in some instances, we may be legally prohibited from doing so.

All external communications with customers, regulators and law enforcement shall be approved by Ortto Inc.


The CTO is responsible for the enforcement of this policy.

Employees who may have questions should contact the security team or CTO as appropriate.

Disciplinary Action

Failure to comply with any provision of this policy may result in disciplinary action, including, but not limited to, termination.


All suspected violations or potential violations of this policy, no matter how seemingly insignificant, must promptly be reported either to the CTO or Ortto Inc.'s Data Privacy Officer immediately, or via the incident reporting process at

As long as a report is made honestly and in good faith, Ortto Inc. will take no adverse action against any person based on the making of such a report. Failure to report known or suspected wrongdoing of which you have knowledge may subject you to disciplinary action up to and including termination of employment.

If you would like to contact our Data Protection Officer, request access to your data, request removal of your data, or sign our DPA (Data Processing Agreement) please email

There are further details of Ortto's own use of the GDPR in our privacy policy.

View our GDPR representative details here:

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