AI live chat Software

AI live chat Software

AI live chat Software

AI live chat Software

Connect with visitors when it counts on live chat

Connect with visitors when it counts on live chat

Connect with visitors when it counts on live chat

Connect with visitors when it counts on live chat

Quickly answer site visitor questions and provide contextualized customer support via the Talk Messenger.

Quickly answer site visitor questions and provide contextualized customer support via the Talk Messenger.

Quickly answer site visitor questions and provide contextualized customer support via the Talk Messenger.

Quickly answer site visitor questions and provide contextualized customer support via the Talk Messenger.

How it works

Revolutionize the way you engage, convert and support customers

Target the right people

Use all the data from your CDP to identify the right audience.

Recipients

Checked out

less than 1 day ago

and

Left review

has not occurred

4,312 people match

Target the right people

Use all the data from your CDP to identify the right audience.

Recipients

Checked out

less than 1 day ago

and

Left review

has not occurred

4,312 people match

Provide more ways to engage

Surface content where visitors are browsing and field inquiries in real time.

Jess

Online

Hi James, welcome to Financely! Make the most of your trial with a template.

I found a template I like. Can you help me install it?

Provide more ways to engage

Surface content where visitors are browsing and field inquiries in real time.

Jess

Online

Hi James, welcome to Financely! Make the most of your trial with a template.

I found a template I like. Can you help me install it?

Solve problems faster

Live chat, call and screen share to resolve issues, without compromising on experience.

Sure, I’ll share my screen and help you install the template.

Jess is calling

Accept

00:30

Solve problems faster

Live chat, call and screen share to resolve issues, without compromising on experience.

Sure, I’ll share my screen and help you install the template.

Jess

Accept

00:30

Support

More ways to problem solve

Stop using chatbots to deflect users. Instead, have human conversations at scale with tools that reduce workloads without compromising on customer experience.

Calls and screensharing

Get to a resolution faster with more ways to engage including voice and screen share.

AI-suggested content

Respond faster with content auto-generated for you in the Talk Inbox.

CSAT

Gather customer satisfaction ratings so you know how your team is performing.

Connected customer data

Built on top of your CDP, you can verify users and communicate with complete context.

Side-by-side of the Talk Messenger, and the CDP panel of the Talk Inbox
Side-by-side of the Talk Messenger, and the CDP panel of the Talk Inbox
Side-by-side of the Talk Messenger, and the CDP panel of the Talk Inbox
Graphic showing a video with a proactive marketing message, and some prefilled replies.
Graphic showing a video with a proactive marketing message, and some prefilled replies.
Graphic showing a video with a proactive marketing message, and some prefilled replies.

Automation

Live chat and marketing automation, made for each other

The funnel isn’t linear. Demystify your understanding of how customer conversations influence the entire journey.

Proactively surface resources

Share content and videos based on where users are browsing, to answer questions before they even have to ask.

Convert site visitors into leads

Know who is online so you can initiate a conversation to engage leads at the right time.

Perfectly on-brand messenger

The Talk Messenger is fully customizable for a consistent brand experience across every touchpoint.

Tie in omnichannel campaigns

With a bundled solution, data captured through Talk can trigger marketing automation for campaigns that consider every touchpoint.

Frequently asked questions

What is AI live chat?

How is AI live chat different from other chat services in the past?

Can I customize the live chat to respond to requests for my products and services?

How does AI live chat assist teams with answering customer queries?

How can AI live chat help with customer engagement?

Can AI live chat integrate with other software and platforms?

Consolidate your stack, without compromise

Talk joins a complete suite of marketing automation tools, built on top of a customer data and analytics platform, so you can build better campaigns that impact the entire lifecycle.

Talk Inbox showing a conversation between the contact Jesse and the agent Christian, from the agent's perspective.
Talk Inbox showing a conversation between the contact Jesse and the agent Christian, from the agent's perspective.
Talk Messenger showing a conversation between the contact Jesse and the agent Christian, from the contact's perspective.
Talk Messenger showing a conversation between the contact Jesse and the agent Christian, from the contact's perspective.
G2 Badge: Easiest to do Business With, Mid-Market Spring 2023
G2 Badge: Best Estimated ROI, Mid-market Spring 2023
G2 Badge: Users Most Likely to Recommend, Mid-Market Spring 2023
G2 Badge: Best Support, Mid-Market Spring 2023
G2 Badge: Easiest To Use, Small Business Spring 2023
G2 Badge: High Performer, Mid-Market Spring 2023
G2 Badge: High Performer, Spring 2023
G2 Badge: Leader, Spring 2022

Join the 3000+ businesses who trust Ortto

TrustRadius
Sked Social
Westfund
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G2 Badge: Easiest to do Business With, Mid-Market Spring 2023
G2 Badge: Best Estimated ROI, Mid-market Spring 2023
G2 Badge: Users Most Likely to Recommend, Mid-Market Spring 2023
G2 Badge: Best Support, Mid-Market Spring 2023
G2 Badge: Easiest To Use, Small Business Spring 2023
G2 Badge: High Performer, Mid-Market Spring 2023
G2 Badge: High Performer, Spring 2023
G2 Badge: Leader, Spring 2022

Join the 3000+ businesses who trust Ortto

TrustRadius
Sked Social
Westfund
Unbounce
Athena
Love Holidays
Microsoft
Pattern
G2 Badge: Easiest to do Business With, Mid-Market Spring 2023
G2 Badge: Best Estimated ROI, Mid-market Spring 2023
G2 Badge: Users Most Likely to Recommend, Mid-Market Spring 2023
G2 Badge: Best Support, Mid-Market Spring 2023
G2 Badge: Easiest To Use, Small Business Spring 2023
G2 Badge: High Performer, Mid-Market Spring 2023
G2 Badge: High Performer, Spring 2023
G2 Badge: Leader, Spring 2022

Join the 3000+ businesses who trust Ortto

TrustRadius
Sked Social
Westfund
Unbounce
Athena
Love Holidays
Microsoft
Pattern
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