How it works
Revolutionize the way you engage, convert and support customers
Support
More ways to problem solve
Stop using chatbots to deflect users. Instead, have human conversations at scale with tools that reduce workloads without compromising on customer experience.
Calls and screensharing
Get to a resolution faster with more ways to engage including voice and screen share.
AI-suggested content
Respond faster with content auto-generated for you in the Talk Inbox.
CSAT
Gather customer satisfaction ratings so you know how your team is performing.
Connected customer data
Built on top of your CDP, you can verify users and communicate with complete context.
Automation
Live chat and marketing automation, made for each other
The funnel isn’t linear. Demystify your understanding of how customer conversations influence the entire journey.
Proactively surface resources
Share content and videos based on where users are browsing, to answer questions before they even have to ask.
Convert site visitors into leads
Know who is online so you can initiate a conversation to engage leads at the right time.
Perfectly on-brand messenger
The Talk Messenger is fully customizable for a consistent brand experience across every touchpoint.
Tie in omnichannel campaigns
With a bundled solution, data captured through Talk can trigger marketing automation for campaigns that consider every touchpoint.
Frequently asked questions
What is AI live chat?
How is AI live chat different from other chat services in the past?
Can I customize the live chat to respond to requests for my products and services?
How does AI live chat assist teams with answering customer queries?
How can AI live chat help with customer engagement?
Can AI live chat integrate with other software and platforms?
Consolidate your stack, without compromise
Talk joins a complete suite of marketing automation tools, built on top of a customer data and analytics platform, so you can build better campaigns that impact the entire lifecycle.
