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Knowledge base
Team Ortto

Team Ortto

Sep 14 · 5 min read

How to use knowledge base to streamline customer support

Ortto’s newest feature, knowledge base, allows you to create and manage a searchable help center so customers and support teams can self-serve answers at lightning speed.

Featured blog post

Knowledge base
How to use knowledge base to streamline customer support

Ortto’s newest feature, knowledge base, allows you to create and manage a searchable help center so customers and support teams can self-serve answers at lightning speed.

How to use audience filters in Ortto
How to use audience filters and condition groups in Ortto

Audience filters are fundamental to success with Ortto. Understanding how to use them will set you free to execute targeted, personalized campaigns, create audiences for reporting, and effectively manage your customer data. 

Why we built an AI-powered live chat alternative to Intercom and other existing solutions
Why we built an AI-powered live chat alternative to Intercom and other existing solutions

Introducing a new way to talk to your customers: Ortto's AI-powered live chat tool, Talk.

How to improve your email open rate with AI
How we built an AI-powered subject line tester that predicts your email open rates before you press send

We trained a neural net on every subject line we had ever sent to create an AI-powered subject line tool that predicts your open rates before you press send.

Growth strategy that actually works
The most boring growth strategy ever and why you should do it

Ensure every new lead has the best possible chance of converting into a paying customer, becoming successful and referring others.

Growth framework
A framework for growth that is actually good

Cadence is the heartbeat of your growth. It’s an organizational mindset and framework that is the secret to superior results.

Ortto recognized in 49 categories in G2’s Winter 2023 Reports
Ortto recognized in 49 categories in G2’s Winter 2023 Reports

Ortto is awarded badges for ‘Best estimated ROI’ and ‘Easiest to use’, as well as the ‘High performer’ badge in 11 categories.

Software Reviews marketing automation
Ortto leads in SoftwareReviews' Marketing Automation Midmarket Data Quadrant

SoftwareReviews have announced their November 2022 marketing automation - midmarket data quadrant, with Ortto leading the pack.

Mosaic
Mosaic

“We were looking for a solution that was really easy to use, didn’t require a tech team, and would have a robust integration with Salesforce so we could trigger sales communications in a smarter way. Nobody else out there has what Ortto has.

Mica Shtewi
Tech Manager
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