blog

Two questions to ask before deciding to use a playbook or journey

Outline

  • Introduction
  • What is a playbook?
  • What is a journey?
  • What is the difference between playbooks and journeys?
  • Two questions to ask before deciding to choose playbooks or journeys 
  • Final word

Like?

Consider sharing.

You might also like:

Knowledge base
How to use knowledge base to streamline customer support

Ortto’s newest feature, knowledge base, allows you to create and manage a searchable help center so customers and support teams can self-serve answers at lightning speed.

Why we built an AI-powered live chat alternative to Intercom and other existing solutions
Why we built an AI-powered live chat alternative to Intercom and other existing solutions

Introducing a new way to talk to your customers: Ortto's AI-powered live chat tool, Talk.

Mosaic
Mosaic

“We were looking for a solution that was really easy to use, didn’t require a tech team, and would have a robust integration with Salesforce so we could trigger sales communications in a smarter way. Nobody else out there has what Ortto has.

Mica Shtewi
Tech Manager
🍪 We use cookies to improve your experience on our website. You can find out more in our policy. Accept all cookies