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Link

Review request TrustRadius

RE: your NPS response

Feedback request

Review request G2Crowd

12 minutes

Is detractor and didn't leave comment?

Is Promoter? 😀

NPS score

50/50

NPS review request

This template helps you generate reviews from NPS surveys and improve overall retention by better understanding detractor feedback.

The journeys begins when a user submits an NPS survey. An activity represents the NPS survey response and contains a score and comment attribute used within the journey.

The journey automatically sends a personalized response after a user submits the NPS survey.

If the NPS result makes them a detractor and no comment is left, a follow up email is sent to request more detailed feedback to help you learn and improve.

If the NPS result is a promotor (9 or 10), a personalized email is sent requesting them to review you on popular review sites like 

. A split shape is used to funnel reviews between the two review websites. You can add additional splits to add more review sites like 

. You can also integrate the NPS service you're using to a custom activity with 

This template helps you generate reviews from NPS surveys and improve overall retention by better understanding detractor feedback.The journeys begins when a user submits an NPS survey. An activity represents the NPS survey response and contains a score and comment attribute used within the journey.The journey automatically sends a personalized response after a user submits the NPS survey.If the NPS result makes them a detractor and no comment is left, a follow up email is sent to request more detailed feedback to help you learn and improve.If the NPS result is a promotor (9 or 10), a personalized email is sent requesting them to review you on popular review sites like G2Crowd and TrustRadius. A split shape is used to funnel reviews between the two review websites. You can add additional splits to add more review sites like Capterra and SoftwareReviews.You can use popular NPS products like Typeform using a data source or a capture template for NPS. You can also integrate the NPS service you&#39;re using to a custom activity with Zapier. 

Generate reviews after an NPS survey

Description

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