This month, we’ve added two new options for pop-ups to make form completions faster for existing contacts. Plus, we made several key improvements to Talk including a new search feature, revamped user interface, and the ability to report on how many times a saved reply was used.
Capture widgets — Pre-fill information like a person’s name or email address from values in the URL parameters, or collect a person’s information while keeping the field hidden from them.
Talk — Talk conversations now have a unique ID for easier filtering and we’ve added a shortcut for accessing talk actions and saved replies via the menu. Plus, you can now soft close tickets so customers aren’t notified when a ticket is closed, report on how many times a Talk saved reply was used, and filter talk conversations by rating.
Salesforce integration — We’ve added a new Journey condition shape, ‘Campaign member status’. This allows you to change how you are communicating with someone or what fields you update based on their progress moving through a campaign. Plus, you can now control if a person is updated or a new person is created when converting a lead to a contact.
Email previews — You can now share a link to a preview of a draft campaign with an external user for approval.
CDP — To avoid duplications, you will now see a warning when attempting to manually add a contact with an email address that already exists in your contacts.
Languages — Portuguese and Ukrainian translations are now supported in the preference center.
