This month, we added office hours to Talk to help you set customer expectations and give your team a break when they need it. We’ve also introduced features and updates to streamline work, like a shape counter in journeys, a logs tab on tracked form widgets, and the ability to duplicate audiences.
Check out the list below for more highlights, and visit our changelog for a complete list of updates, improvements, and bug fixes.
Talk — Define office hours for your teams in Talk to easily control online status and better manage customer expectations. Plus, agents will now be alerted when an email to a customer bounces.
Audiences — You can now duplicate an audience, making it easy to recreate audiences that are slightly different from one another.
Journeys — A new shape counter in the journey builder helps you identify when you are approaching the 100-shapes limit.
Tracked forms — A logs tab has been added to tracked form capture widgets to help you track failed submissions.
CDP — We now show an alert on a contact’s profile if their email is on your email suppression list.
Dynamic content — We’ve added an option allowing you to edit an existing dynamic condition row filter directly in the modal builder.
Salesforce — You can now add a merge tag to select which campaign to use in the 'Campaign member status' condition shape and the 'Change campaign status' action shape.
Email — We’ve added two new custom tags that you can add to the end of URLs in your email content: #orttonochange to prevent UTM parameters and a hashed email address being appended to a URL, and #orttonotrack to prevent tracking and appending parameters, and a hashed email address to a specific URL.
Latest knowledge base updates:
Compose a new Talk conversation – Learn how to use the compose Talk endpoint to create a new conversation when requests come from an external form or other integrations not natively supported by Ortto.
What is a custom IP? – Business and Enterprise plan holders can purchase custom IPs with Ortto. This article explains the benefits and how to purchase one.
Prevent tracking clicks or appending parameters to specific URLs – This article explains how our new custom link tags work and how to add them to your email messages.
