We’re excited to announce Knowledge Base, a no-code article builder for teams to publish and maintain multilingual support content. This much-requested feature joins our omnichannel engagement solution, Talk, making it easier than ever to self-serve faster answers to customer questions.
Knowledge Base includes:
AI translations – write an article and have it translated automatically into other supported languages.
AI search – type a question in natural language and get an answer based on content in your articles.
Custom branding – use your fonts, logo and domain to make knowledge base your own.
Multimedia – add gifs, images, and videos.
Text formatting – add buttons, callouts, code blocks, bullet lists and more.
Categories – structure content into categories for easier navigation and searching.
Escalation – route users to an agent if their problems aren’t resolved and record feedback so articles can be improved.
Version control – see a history of any changes made and revert back to past article versions.
Knowledge base is included with all Ortto plans and customers can import existing documentation via our integrations with popular support solutions.
