Our team spent the last month of 2023 powering through some of the most requested feature updates on our hitlist. We’ve added a brand new journey shape, added more context to talk conversations, and made a platform-wide update to folders to help you get organzied for the year ahead. There’s plenty more — check out the list below, and see all our updates in the Changelog.
Journeys — A new journey shape, multi-path condition, has been added to allow you to create a condition shape with multiple exit paths. For example, if you are evaluating the ‘country’ field for a contact, you can have different paths for each country value.
Another Journey update allows you to send email notifications to anyone from your authenticated domain, even if they do not have an Ortto user account.
Folders — Create subfolders to better organize campaign assets, reports, and capture widgets.
Talk — Your customers can now view all their past conversations so they can look back and self-serve answers, helping you to reduce repeat questions. If a customer starts a talk conversation on a knowledge base article, your agent will now see the article title, a brief summary, and a link.
Capture widgets — All capture widget submission activities will now include UTM parameters from the URL that was viewed, helping you to better understand where leads are coming from. Plus, you can now configure capture widget buttons to use mailto: links for sending emails.
Tracking script — You can now whitelist domains that your tracking code will work on to prevent tracking from fraudulent websites.
Email — A new set of attributes has been added to email campaign reports to show when someone subscribed to your list via a forwarded or ‘viewed online’ email.
