Big news! We’ve just released updates and improvements, including highly-requested features like a widget shape in journeys, widget prioritization, and new NPS widgets and reports.
See the full list of new releases below.
Widget shape in journey builder — a new ‘Widget’ shape to the journey builder, allowing you to add existing or new widgets to journeys.
Widget prioritization — you can now choose to show only one widget to a customer at a time, and control which widget that is. Widgets in journeys will always be prioritized above your always-on capture widgets. For more information, visit our knowledge base.
Attribution tracking on widgets — attribution tracking is now available on all capture widgets. Head to your attribution settings to choose whether shown or engaged (e.g. button clicks, video views, or form submissions) count as a 'touch' in your attribution model. This will show as ‘Converted’ in your widget report summary.
New NPS widget templates — three new NPS popup templates are now available to all customers. Choose between a pop-up, notification, banner and the existing survey template.
‘Submitted NPS’ activity — this new activity type includes information on the widget name, channel, response, and result, making it easier for you to track the NPS responses from your customers.
NPS reports — we have added new reporting options specifically for NPS activities to help you track results over time.
Related knowledge base updates:
Widget shape — this new section within Journeys details how to use the new widget shape.
Create a capture widget — learn how to create a capture widget in the asset manager.
Prioritizing widgets — discover how to use the new prioritization setting for widgets.
Attribution settings — this article explains how to set attribution up for widgets.
Creating a NPS widget — learn how to create a NPS widget from scratch.
