Intercom integration

Build personalized campaigns and leverage powerful reporting using Intercom data. Or, set up Talk in Ortto to consolidate your stack.


Your stack, your way with Intercom + Ortto

Sync your customer data from Intercom to send timely, personalized campaigns with Ortto. Send your existing support setup from Intercom to quickly set up Talk for a more consolidated solution.

Use this integration to...

Find important audiences

Segment audiences based on complete customer data including Intercom contact and company objects.

Trigger entry or exit in journeys

Use Intercom data to ensure the right people start or stop receiving messages.

Automate and score leads

Automate relevant actions and score leads based on support data.

Import teams and agents

Set up the Talk inbox with imported Intercom teams and agents.

Import conversations

Have relevant conversations from Intercom automatically associated with imported teams and agents.

Import articles

Send existing support articles from Intercom into the Talk knowledge base.

What's included
  • Conversation created
  • Conversation updated
  • Conversation part created
  • Conversation part updated
  • Contact created
  • Contact updated


  • Ticket created
  • Ticket updated
  • Ticket part created
  • Ticket part updated
  • Import conversations
  • Import agents
  • Import teams
  • Import articles

About Intercom

Intercom is a Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. The company is focused on delivering a future where most customer conversations are successfully resolved without needing human support.

Company websiteDocumentation

About Ortto

From startups to enterprise, Ortto helps you know who to target and when, engage customers across all channels, and understand all the metrics that matter, so you can move faster, grow faster and get promoted.


“We were looking for a solution that was really easy to use, didn’t require a tech team, and would have a robust integration with Salesforce so we could trigger sales communications in a smarter way. Nobody else out there has what Ortto has.

Mica Shtewi
Tech Manager
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