Help Scout integration

Combine your customer support data with all your other customer data to create a single, 360 view of your customer with Ortto.

Help Scout

What’s included in this integration

Leverage Ortto’s powerful campaign, reporting, and dashboard features to gain more insights from your HelpScout data.
HelpScout activities
  • Beacon chat created
  • Beacon chat updated
  • Conversation created
  • Conversation message received
  • Conversation message sent


  • Conversation updated
  • Rating received

About Help Scout

HelpScout is a complete support solution for small businesses.

HelpScout is a cloud-based help desk solution that helps businesses and manage their customer relationships with shared inbox, help center, and live chat capabilities.

Company websiteDocumentation

About Ortto

From startups to enterprise, Ortto helps you know who to target and when, engage customers across all channels, and understand all the metrics that matter, so you can move faster, grow faster and get promoted.


“We were looking for a solution that was really easy to use, didn’t require a tech team, and would have a robust integration with Salesforce so we could trigger sales communications in a smarter way. Nobody else out there has what Ortto has.

Mica Shtewi
Tech Manager
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