How to integrate with Gorgias in just a few clicks

Gorgias integration

01

Head to the data sources section of your Ortto account.

02

Click on the add new data source button.

03

Follow the prompts to connect your Gorgias account.

04

You will now be able to see your Gorgias data in its own data schema within the CDP.

Connect your Gorgias data to unlock growth

Our data sources allow you to track the most
important customer activities, and send
automated, personalized omnichannel messages,
All within one, centralized "back end".

With our Gorgias integration you can...

Get a true picture of customer engagement

Get a true picture of customer engagement

See how engaged your customers are by using your help desk activities in your engagement scores.

Take action when there is a change in engagement

Take action when there is a change in engagement

Trigger automated re-engagement messages when a user's engagement drops below a desired level.

Optimize your support processes

Optimize your support processes

See if a support interaction leads to higher sales or increased adoption.

See how customer service impacts your bottom line

See how customer service impacts your bottom line

Understand if interactions impact customer retention, expansion, repeat business, churn and revenue.

Implement CSAT or NPS triggers

Implement CSAT or NPS triggers

Implement pop-ups for CSAT or NPS, trigger emails to alert your team when a response is received.

About Gorgias

Ecommerce helpdesk

Gorgias is on a mission to empower ecommerce businesses to deliver a top-notch customer experience. Gorgias offer a multi- channel helpdesk software with the sole purpose of helping ecommerce businesses level up their customer support and deliver an exceptional customer experience to leverage inquiries into sales.

  • Documentation

    Documentation

    doc
    App website

    App website

    doc
    Integration built by Ortto

    Integration built by Ortto

    Best for ecommerce customer support

    Best for ecommerce customer support

    Superpower is customer support and helpdesk tools for ecommerce

    Superpower is customer support and helpdesk tools for ecommerce

    $50 - $750 USD a month

    $50 - $750 USD a month

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