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Gorgias Integration

Combine your helpdesk data with all your other customer data to create a single, 360 view of your customer.

Get glowing reviews

Turn positive customer experiences into glowing reviews for your products by automating review requests.

Understand engagement

Use your customer support data to segment customers based on their engagement. Use engagement score to automate check-ins

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Actionable insights

Build dashboards and reports with all of your customer support metrics. See what experiences impact sales and loyalty.

Description

When you connect Gorgias you’ll combine your helpdesk data in your customer profile, unlocking a wealth of information about your customers.

With Gorgias and Ortto, you'll be able to:

  • Automate emails to ask satisfied customers to leave you a review.

  • Address negative feedback so you can help make things right.

  • See a single view of your customer.

  • Segment your customers into audiences using data from Shopify and Gorgias.

  • Create dashboards and set goals using all of your customer data.

When you connect the Gorgias data source, all of your customer records from Gorgias will be synced and a new object will be added to your customer data platform where you can view all of the relevant fields from Gorgias.

You will see the following activities:

  • Conversation created

  • Conversation updated

  • Rating received

Join thousands of brands delivering a better customer experience

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g2 stars

With this tool, we can create customized workflows for different campaigns we run in our organization. It has an easy interface, which allows even a beginner to put their hands on it.

GS Review - Adityaa S
g2 stars

The templates are very intuitive and easy to use, which allows you to learn more about how to use this platform. In addition, it allows the creation of more creative and personalized email marketing and digital marketing campaigns.

G2 Review - Alexandra W
g2 stars

The overall outbound and inbound sales process has been streamlined in such a way where we are able to focus on data generation as opposed to following up on on things that can be automated.

G2 Review - Alexi D