Ai-powered knowledge base

Fast, accurate answers to support questions

Whether customers are writing in or self-serving, surface the information they need in an integrated hub of help content.

Self-serve content

The self-serve support tools customers want

Make it quick and convenient for customers to find information they trust.

Ask questions

Type a question in natural language and get an answer based on content in your help articles.

Automatic translations with AI

Write an article and have it translated automatically into all other support languages.

Custom branding

Build trust by using your brand's fonts, colours and a custom domain.

Ask questions
Type a question in natural language and get an answer based on content in your help articles.
Automatic translations with AI
Write an article and have it translated automatically into all other support languages.
Custom branding
Build trust by using your brand's fonts, colours and a custom domain.

AI-Powered

Resolve more customer problems

Automate escalations so more customers have their issues fixed and uncover blind spots in your documents so next time they can self-serve effectively.

Escalation

Route users to an agent if their problems aren't resolved and record the feedback so articles can be improved.

Reporting

Get out-of-the-box reports to understand engagement with knowledge base articles.

Feedback summarised by AI

Get an actionable summary of all the feedback you’ve receive when an article hasn’t resolved the users issue.

Escalation
Route users to an agent if their problems aren't resolved and record the feedback so articles can be improved.
Reporting
Get out-of-the-box reports to understand engagement with knowledge base articles.
Feedback summarised by AI
Get an actionable summary of all the feedback you’ve receive when an article hasn’t resolved the users issue.

No-code documents

Publish and maintain trustworthy support content

Enable more staff to keep content up-to-date with a no-code article builder that has robust formatting options.

Version control

See a history of any changes made and revert back to past versions.

Import from other platforms

Migrate existing documentation to Ortto’s Knowledge Base using integrations with popular support solutions.

Support tools

Complete suite of support and marketing tools

Deliver a better customer experience, improve team productivity, and save money with a consolidated solution.

Talk

Talk is a complete support solution including knowledge base articles, live chat, and an omnichannel inbox.

Customer data platform

Get a rich view of customer behaviors, including engagement with help content, in Ortto’s CDP.

Marketing automation

Build journeys to deliver messages based on support interactions, and see previous campaign activity when chatting 1-on-1.

Talk
Talk is a complete support solution including knowledge base articles, live chat, and an omnichannel inbox.
Customer data platform
Get a rich view of customer behaviors, including engagement with help content, in Ortto’s CDP.
Marketing automation
Build journeys to deliver messages based on support interactions, and see previous campaign activity when chatting 1-on-1.