Do you keep spending money acquiring new customers over and over again? What if all you need is to win back inactive ones?
The debate around omnichannel vs. multichannel is one that many have weighed in on, but what exactly do the terms mean? And is one really better than the other? Let’s set the record straight.
We dive deep into the gold standard of customer experience, exploring how the NPS is measured, best practice guidelines for implementation and steps to take to ensure you’re making the most of the feedback.
The list of all lists. We’ve collected the top websites you’ll want to bookmark and add to your weekly reading list.
Want to acquire and retain highly valuable customers? You’ll need to get your head around customer lifetime value.
Looking to freshen up your YouTube channel or simply need a few ideas to get your playlists sorted. It’s covered here.
For beginners to experts, it’s time to freshen up your knowledge on lead nurturing.
It’s time to make sense of the marketing funnel. Guide your prospects through to conversion and on to advocacy in no time!